Course Info

This course covers such topics as planning the work, conducting routine checks on the forklift, shifting loads in a safe manner, and shutting down and securing the equipment after the completion of operations. 

Our course covers:

• the legal requirements of holding a High Risk Licence
• pre-start checks
• pre-operational checks
• post-operational checks
• parts of a Forklift
• how to read & interpret the data plate
• how to know the limitations of a Forklift
• explanations of Forklift operating terminology
• correct operational techniques
• how to load & unload different types of loads
• how to calculate the weight of a load
• how to identify potential hazards when operating a Forklift in a workplace & the strategy to use to minimise them
• how to change attachments
• how to know which attachments can be fitted on a Forklift considering its load capacity
• what paperwork is required to be completed before & after operating a Forklift & how to correctly complete this paperwork
• how to correctly tag out a faulty Forklift
• how to correctly & safely move loads
• how to correctly & safely drive a Forklift up and down a ramp
• how to correctly load & unload a truck
• how to correctly load & unload from pallet racking
• how to correctly complete a Safe Work Method Statement (SWMS) 

At our training facility, we have two different types of Forklifts to learn on, a warehouse set up with pallet racking, different types & sizes of loads, a large area outside to practice operating the Forklifts, a truck to load & unload, & several different attachments to use.

In line with the new WorkSafe Victoria Conditions of Authorisation and accompanying compliance requirements for RTO’s and individual High Risk Licence Assessors, as from 1^st July 2018, RTO’s must provide WorkSafe Victoria with a Notice of Intention to carry out High Risk Licence assessments.  This notice must include:

• the names of the participants who will be sitting their High Risk Licence assessments,
• the date & approx. time of the scheduled assessments,
• the class of High Risk Licence they will assessed for,
• the details of the equipment that will be used for the assessments, and
• the exact location of the assessments (i.e. name of business and address) that the assessment will take place.

WorkSafe may send an assessor/inspector to the workplace to make sure that all is above board & compliant.  WorkSafe will then issue us with an authorisation.  Without this authorisation, all paperwork will be null & void and WorkSafe Victoria will not issue a High Risk Licence. If an applicant withdraws from the course or does not sit the assessments as originally notified to WorkSafe, RTO’s must contact WorkSafe as soon as possible with an amendment to the Notice of Intention. Please note that once these details have been sent to Worksafe, it is not permitted to allow a substitution of a notified applicant for a new proposed applicant.

A mandated Assessment Instrument has been developed for each unit of competency. The Assessment Instruments have been endorsed by Safe Work Australia, the national body with responsibility for work health and safety matters. RTOs that have HRW licensing units of competency on their scope of registration must use the mandated Assessment Instruments.

 The new Assessments Instruments have been implemented nationwide for all High Risk Work Licences with Victoria being on the 1st October 2012. One of the major changes for some of the licences is that there is now a Calculations Assessment required as well as the Written and Practical Assessments. The Forklift is one of these licences, and the time that we have to allow for all the assessments to be completed is 5 hours which has added a day onto the training course.We appreciate that some people may be really good Forklift operators which means they should have no problems with the practical, but the theory is what we are finding that people are having problems with.  Because this unit of competency is nationally accredited, it involves questions about the new Work Health and Safety laws that all other states have adopted.  Even though Victoria has chosen not to adopt these, the unit still requires the candidates to have knowledge of them. This is why it is so important that you must STUDY the information in the Study Guide. Just reading it once is not enough.

Since this High Risk Licence went national, we have found that there is only a 70% pass rate due to the theory component of this course. We used to offer this as a shorter course but feedback from students who have attended this course, all said that an extra day would prepare them better for the written and calculations assessments.

As from 1st October 2012, candidates have to prove they are competent as per the unit of competency – TLILIC2001A – Licence to operate a forklift truck (which has upgraded to TLILIC2001 in 2016), whether they do this by providing documented evidence, or undergo training through a Registered Training Organisation (RTO).  This means they have complied with the new National regulations for High Risk Licences and the accredited assessor can sign off on their application for a forklift licence.

Unfortunately, RTO's are no longer allowed to offer assessment only for High Risk Licences. The candidate must undergo a session of training with a WorkSafe approved Registered Training Organisation (RTO) prior to their assessments, as per the compliance requirements for High Risk Licences. Without the required documentation of this session of training, the candidate cannot apply for a High Risk Work Licence.

All participants are required to study the Forklift Study Guide and complete the Forklift Learner Workbook prior the course. This puts everyone attending the course on the same base level of knowledge. It is very important that you STUDY the information in the Study Guide.  Just reading it once is not enough, and you need to have the book longer than a week.

There is a Forklift Learner Workbook that we ask all participants to complete prior to the course. Your answers are a guide for the trainer to identify how well you understand the information in the Study Guide, and identify areas that may require more coverage during the training.

All High Risk Licence assessments are CLOSED BOOK assessments. All answers are required to be written in words and in English.  They are not multiple choice. Worksafe Victoria requires all candidates to be able to read, write & understand English, if sitting for a High Risk Licence.

Candidates are required to complete a written, calculations and practical assessment for this High Risk Licence.

Please read our Information Handbook which lists our policies & procedures, student responsibilities, and other general information (e.g. cancellations & refunds, photo ID requirements).

 

What to bring

Candidates will be required to bring on the day:

• Photo ID (e.g. Australian Driver’s Licence, current passport, Proof of Age Card, KeyPass). If you do not have a Victorian Driver’s Licence, then you will need to bring your photo ID and also an official document stating your current Victorian residential address e.g. bank account statement (with sensitive information blanked out, rent receipt, utility bill, Centrelink Card, etc). If you are unsure, please contact our office before the course date.
• Any other High Risk Licences they may have
• Their Construction Induction OHS (White) Card, if they have one
• 2 x Passport photos (these need to have been taken within the last 6 months)
• Their Forklift Study Guide & completed Learner Workbook

Reviews

"Fantastic. I am glad I did it and learnt correctly."

A. Dexter, 2019

"Very good training, the way you should be trained. It is not handed to you, you have to study and work for it."

N. Lang, (Sutton Tools Pty Ltd), 2019

"Thank you, (All Skills), you did a great job in all aspects of the High Risk Work licence training course. The combination of videos, prac, written, verbal and team work, made it easier to learn. I thought the spacing between questions was poor and made it visually harder to complete and unsure you did not miss a question." (Note from All Skills: We thank you for your feedback.  Unfortunately, the mandated assessment is written, formatted, & copyrighted by Safe Work Australia which means that we are not permitted to change anything on the assessment, and this includes the spacing. Please know that many of our students have also commented on this).  

M. Scholes, (Sutton Tools Pty Ltd), 2019

"All Skills are very well organised with everything you need prior to attending being sent to you. (The trainer's) knowledge and experience helped my understanding of what was required within the course."

A. MacDonald, (City of Whittlesea), 2019

"(The trainer) is a good lad."

M. Wallis, (City of Whittlesea), 2019

"I thought it was a very good course.  It was very practical and straight forward.  I do't think the course should change.  It seems to push you but at the end, you get results.  I, at the end of this forklift course, have no complaints and/or issues."

"Was a really good experience. Learnt a lot. Within a small course like this, everyone have plenty of time to practice and discuss."

"Really enjoyed the three day course with (All Skills). Learnt a lot about the Forklift, not just practical but also the theory. Doing basic math calculations to find out the weight of the load and whether I'm able to lift it.  Highly recommend because he drills everything into your head. Very respectful and very helpful."

"Great course. Presented well in lots of detail of all safety requirements. I feel like I've gained valuable knowledge + good understanding of the Forklift operations. These guys really know their stuff! Thanks a million!"

"Actually learnt something in a course.  Very well instructed."

"Training materials were well presented.  The training was full on but the trainer explained excellently.  Overall, an enjoyable course."

"This course is one of the most intensive I ever done. I really enjoyed it. They give to me the standard things to start to drive a new machine in the best way. Thanks a lot."

"Two thumbs up mate, I finally am able to learn the difference between the left and right side of the brain."

"The course with All Skills was very, very good and I thank them very much."

"Very informative. Helpful."

"(The trainer) made the course very clear and as simplistic as possible. (The Admin Manager) deserves a pay rise for putting up with him :)"

"I would like to thank the staff (at All Skills), for the information pack that was supplied before the course.  The course notes were written and understood in everyday English speaking language.  The training was straight forward and we knew what was expected from Day 1.  Thank you for your knowledge, confidence and faith you had in me!"

"Very professional & knowledgeable staff that care about the outcomes for their customers. 5 stars!"

"Very useful place to learn new life skills and licences.  Would recommend to anyone."

"Firm, but fair.  Doesn't mince his words."

"The course seemed like a huge workload and a scary thing at first, but the team at All Skills helped spread it out, and build knowledge and confidence to be able to pass. The study before the actual course REALLY helps!"

"Very informative & professionally run course. Very supportive staff. Well organised. I was not very confident in doing this (Forklift) HRW course and I am now confident enough to use it on my own. Would highly recommend All Skills to any company."

"It wasn't easy and I'm better for it.  Thanks!"

"I would recommend All Skills to everyone as they are so nice and helpful and really care about you.  (The trainer) has so much knowledge about everything and just makes the process so simple and the easiest way possible."

"A very thorough course, hard to remember everything but well worth the effort."

"Tuff but fair."

"Good."

"I found All Skills training to be a very supportive service to me.  They were helpful and took their time in explanations to help me feel confident and to be successful.  (All Skills) made me feel very welcome and comfortable, recognizing my individual training needs.  I would recommend All Skills Services as a high standard training facility."

"Highly recommended.  Thorough and well put together course. Very detailed, requires a lot of study time, but well worth the effort."

"Great course.  Challenging, engaging, and great skills learnt."

"All Skills Services run an excellent service for the local area.  I found the training to be very comprehensive and thorough.  The team is very professional and I will definitely be back to further myself with more quality training! Thanks very much!"

"I found the course to be extremely helpful.  I knew very little about the safety, risks & functions of a forklift until I undertook training.  Very friendly staff & very helpful."

"Highly recommend anyone to do this course as it could save your's and somebody's life."

"I found the course to ber very informative and comprehensive.  (The trainer) is an excellent teacher, his passion for safety in the industry is without equal.  Brilliant teaching method.  Fair assessment."

"Training was delivered well over the duration of the course."

"Very informative and helpful."

"(The trainer's) style of training covers everybody in the room's ability; he hits the message home pretty hard in a truthful manner.  He covers all areas thoroughly.  The team has a passion to teach.  Thanks you (All Skills)."

"Fantastic service from first enquiry all the way till end.  Made to feel welcome & equal."

"Best training I have done in my life.  Will be highly recommending."

"Great course, Great service, Great environment to learn in."

"The course was very thorough and easy to follow.  The classroom was comfortable and the facility was great for practical training.  (The trainer) is a very experienced trainer who shows passion for training.  Overall, it's been the best course I've taken so far."

"I think the forklift course is great!  Learnt a lot in the 3 days, not only how to properly drive a forklift but the knowledge side of it.  I am now a lot confident enough to operate a forklift safely!"

"Very comprehensive training and direction.  I feel confident and prepared to undertake forklift work thank to (the trainer) and All Skills."

"A very good training program, focussed on details and with an assessment for study."

"Very well organised.  Teacher backed up with educational background as well as experience from different sites and conditions.  I can strongly recommend to use All Skills to get real knowledge with many field life experience which you just can't learn off the books."

"Very thorough training.  (The trainer) ensured we had the skills and knowledge to become safe and competent forklift drivers."

"Was really successful course.  We learnt a lot of things and we became more aware of the safety procedures."

"Course was extensive and detailed.  Recommend ANY company with forklifts should utilize All Skills for training/exam or refresher."

"Overall, very well presented.  All Skills provide refreshingly thorough (training) which is essential in this time of increased litigation and common law applications.  An expectation of resilience and personal responsibility is paramount when it comes to safety.  All Skills provide this."

"If you want real training, come to All Skills.  Excellent use of whiteboard, video clips, paper copies, practical demonstrations and enough hands-on training.  Be trained by a person who is passionate about ensuring you operate a forklift safely.  If you just want to tick a box - go elsewhere!"

"Amazing course with a fantastic instructor.  Couldn't pay for a better service."

"(The staff at All Skills) were fantastic & professional from start to finish.  Course materials were precise, clear, specific & easy to understand & learn with no prior knowledge.  Training was done in a comfortable environment without any added stress or pressures & for all skill levels.  Thank you (All Skills) for such a great, friendly, knowledgeable service :-)"

"As a HSE Advisor, it is so refreshing to find a training provider committed to imparting thorough knowledge, skills & competency, together with the right safety attitude.  I commend All Skills on the integrity they maintain with their High Risk Work training programs."

"The course was a challenge.  (The trainer) was good at explaining all the requirements I needed.  (The Admin Manager) made sure I had everything I needed."

"The professionalism, knowledge, effort and understanding that the All Skills Services' staff gave and delivered was second to none.  I would and will recommend this RTO to anyone who wishes to undertake training in this area."

"(The trainer) is a a great teacher.  Full of lots of useful info to impart on his students."

"Great training.  (The trainer's) super passionate about what he does and he knows his stuff.  Well worth it, in 3 days you learn so much, he doesn't miss anything."

"After completing the HRW course, I feel I have the confidence and skills to be able to perform in a practical situation, very thorough, practical and relevant information taught."

"(The trainer) is like no other instructor.  I've been to many courses and the instructors for those courses were boring, monotone and didn't involve you enough, whereas (the trainer) has a unique way of talking to you which keeps you listening and does not bore you.  He is fair, to the point, and honest, and gets you involved in every aspect."

"I found the course very concise and informative.  I have completed forklift training many years ago but I feel the course these days gives you much more knowledge to use forklifts.  It is no longer a tick box exercise."

"Enjoyed the course.  Tougher than first thought but fair.  Confident that I am now better equipped to drive the forklift safely."

"The course was well prepared and delivered.  A good mix of theory and practice from real life experience.  Well done! (The Admin Manager) is great!"

"I found this course to be very good."

"Learnt a lot from this training and had been driving a forklift for years and you learn some bad habits."

"Change nothing."

"An amazing insight into the responsibilities and dangers of operating Forklift Trucks.  I can't believe how much I have learnt.  Having a responsible trainer was the help I needed.  Excellent facilities and learning aids."

"Before I started this course, I thought I knew how to drive a Forklfit.  Now, with (the trainer's) training, I know how to drive a Forklift in high risk situations."

"Very professional.  Always gave feedback and help when needed."

"(All Skills) were extremely personable and gave very practical tips on not only how to drive a forklift, but to maintain and operate it safely in a 'real life' industry setting."

"Really enjoyed (the trainer's) enthusiasm and knowledge.  He had the patience to really describe the workings and potential risks with the forklift."

"The course was delivered with precision and expertise. The assessor/trainer had more than required knowledge and techniques to make learning how to use a forklift simple for even those that had never operated or seen a forklift before. He made learning the material comfortable by explaining steps and procedures well, and offered excellent guidance when demonstrating the functions of use of the forklift. Highly recommended!"

"Honestly well spoken, honest, knowledgeable, made you feel comfortable in the course. Most of all a top bloke. Would 200% recommend for future training courses."

"Very well informed instructor."

"Great course, knowledgeable teacher. Now I feel safe to use a forklift."

"Excellent course. Well-thought out practical training and written. Teaching made easy through good methods that suit those with may years experience as well as those with next to none."

"The 3-day course for Forklift Truck was well presented. It was good to see a trainer who cared professionally for his role and had a lot of work experience. All the little extra details were very helpful."

"Absolutely fantastic course. I have nothing bad to say. Awesome way of teaching. Hands-on learning from loading and unloading trucks and pallet racking to watching very good informational DVDs. FANTASTIC!"

"Great course. RTO instructor patiently and clearly explains all aspects there is to understand about operating a forklift, accompanied with easy to understand demonstrations and videos, that allow you to confidently operate a forklift upon completion."

"(The trainer) was a fantastic instructor.  We started off by getting review questions to read and complete before commencing the course.  The first day was DVDs, talking and then we did our pre-start checks.  We started off with basics, then slowly progressed.  (The trainer) put heaps of pressure on us and taught us things that weren't in course that other training companies do.  (The trainer) took me from never using a forklift, to getting the best out of me.  I would highly recommend All Skills Services to everyone that wants to get the best out of themselves."

"Course was very thorough and our trainer provided a very good 3-day training course.  Facilities & equipment were also very good.  At the end of the 3-day High Risk Work Forklift training, I felt confident in the safe operation of Forklift operations."

"Great course ran by a great bloke, time spent with you making sure you're safe!  Couldn't recommend All Skills anymore!  Definitely worth the money."

"The test was such a rewarding experience.  (The trainer) really made me earn it.  And at the end of the course, you really do feel proud."

"Well explained and demonstrated, showing good knowledge of subject matter and how to convey it to others."

"Initial documentation was delivered weeks before commencement of training which allowed for study time and preparation of required documentation and photography. (The trainer) quickly understood and adapted training to suit class expectations. (The trainer) is a very committed and passionate individual who exceeded expectations and delivery, and will be a success at RTO."

"(The trainer) pushed me to understand what I was striving to achieve from this course. For this I am fully grateful!"

"Very well ran course. Good machinery and location. Well explained practical and theory. Aus/Victoria needs to get behind these small businesses that do everything by the law and are keen to help in any way possible."

"I thought the course was great. (The trainer) was fantastic!"

C. Perry, (Capilano Honey), 2016

"(The trainer) has an excellent understanding of what I needed to learn & spend extra time on. It was great to have a mixture of book & yard work to make the course interesting. I would highly recommend it to other people."

D. Whitnall, (Capilano Honey), 2016

"The course was very understanding as (the trainer) knew exactly what he was teaching us. I was very happy & calm the whole 3 days of the course as that’s how All Skills make you feel. (The Admin manager) made us feel very comfy like being in her home. Thanks guys!"

J. Irwin, 2016

"All Skills' trainer made the training so easy with the way he explained things and how things got done."

D. Clendenning, (City of Yarra), 2016

"Fantastic 2 days.  Will go back for more courses."

B. Mateski, (City of Yarra), 2016

"Trainer's delivery & knowledge was excellent."

G. Athanasi, (City of Yarra), 2016

"As a 65 yr old, they say you cannot teach an old dog new tricks. Well, that's been proven wrong. (The trainer) is a great magician, he got me through my HRW Fork Licence. Hard man, thorough and probably the best instructor/assessor you could have. All Skills provide a fantastic service with a very friendly disposition. Congrats (to the team at All Skills), you deserve the best. Good luck!"

G. Harris, (Central Victorian Transporters), 2016

"The training was relevant to my needs and (the trainer) was very hepful and easy to communicate with."

P. Lyon, (Maryborough Toyota), 2015

"The course was very well presented, clear, and flexible around my work hours."

S. Mortlock, (Mortlock Hydroponics), 2015

"Very helpful & very knowledgeable."

S. Gartside, (Capilano Honey), 2015

"It was a really good working with (the trainer).  The training and the knowledge he had was really good and easy to understand."

Peter Latham, (Capilano Honey), 2015

"Very disciplined and competent trainer, informative & respectful.  Well-versed and educated in all aspects of safety."

S. Edmondson, (Mark Edmondson Electrical Services), 2015

"Very worthwhile & valuable course.  Great grounding for good & safe use of a Forklift."

P. Simpson, 2015

"I think (the trainer) should be recommended to anyone who would like to take any training in courses he provides because his knowledge in these areas is outstanding!"

S. Murray, 2015

"I found the (Forklift) course interesting, informative and entertaining. It satisfied 100% of my training goals."

D. Harris, 2015

"(Forklift) It's been the bext explanatory course that I have done and (totally appropriate) for my new career."

P. Shepherd, 2015

"The whole (Forklift) Course made sense. After 2 days, I feel more confident and my knowledge of course is 10 fold better."

N. Hargreaves, 2015

"Very fulfilling learning experience. I now feel completely ready to take on a career as a Forklift operator."

J. Arwas, (Envirogroup), 2014

"Excellent (Forklift) training. Very good trainers."

S. Mafodda, (Electrocom Solutions), 2014

"A professional and well delivered (Forklift) course that ensures each individual is competent in both theory and practical. I would not hesitate to send any of my staff to one of All Skills' courses as I know they will be properly trained and competent to work safely."

J. Van Hout, (Electrocom Solutions), 2014

"Training was excellent, and catered to my needs. I am now confident that I have the skills and knowledge to drive a Forklift in a commercial environment. I will recommend All Skills to my co-workers in the future. No shortcuts, just actual training. Thanks guys."

F. Arnold, 2014

"I found that the DVDs used and the knowledge imparted (Forklift Refresher) was first rate, and improved my understanding of what could happen. I highly recommend all Forklift operators to utilise this company."

J. Profitt, (Hugo Boss Australia Pty Ltd), 2014

"With regards to (Forklift) materials, recording 'good' was not the result of All Skills or (the trainer). This reflects the presentation of projected DVDs being a little 'washed', making it a little difficult in the room, but this was a very minor issue & outside the control of All Skills.

M. Roberts (City of Whittlesea), 2014

"(The trainer) was knowledgeable and conveyed all messages excellently (Forklift Course). He has the perfect manner for a trainer. I highly recommend this RTO."

A. Hodgson (City of Whittlesea), 2014

"Great 3 days of (Forklift) training. (The trainer) and team provide excellent training guides to get you up to skill. Well done, All Skills! Keep up the good work and standards."

J. Wallace, (V/Line Pty Ltd), 2014

"Cheers for all the great (Forklift) training."

M. Tamatea, (V/Line Pty Ltd), 2014

"The (Forklift) course was great, very strict and challenging. Was one of the best courses I've been on. It's great to be challenged and not have it handed to me."

C. Newton, (V/Line Pty Ltd), 2014

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